Useful answers to common carpet, stain, drying and upholstery questions.
Pricing varies with the number and size of areas, access, carpet type, condition and treatments required. Ask for a written quote that explains inclusions, minimum charges and possible extras.
The terms are often used interchangeably, although professional hot-water extraction uses heated solution and recovery rather than relying only on steam.
Many carpets dry within several hours, but fibre, pile, weather, ventilation, extraction and treatment level all affect timing. Avoid replacing furniture until the carpet is sufficiently dry.
No responsible cleaner can promise every stain will disappear. Results depend on the substance, fibre, dye stability, previous products and how long the stain has been present.
Removing loose soil usually helps the deep-cleaning stage. Confirm what preparation is included when booking.
Treatment may improve affected areas, but urine can reach backing and underlay. The source and depth must be assessed before realistic expectations are set.
Wool can be professionally cleaned, but chemistry, moisture, agitation and drying must be controlled. Fibre identification and colourfastness checks are important.
Suitable upholstered furniture can be cleaned after checking fabric type, care labels, colour stability, construction and condition.
Yes. Check the tenancy requirements, arrange access and allow enough drying time before final inspection.
Remove small objects, fragile items and valuables. Discuss heavy furniture and access in advance rather than assuming everything will be moved.
The useful interval varies with traffic, children, pets, allergies, warranty conditions and soil. Follow the carpet manufacturer’s care guidance where available.
Potential mould, sewage or contaminated water requires specialist risk assessment. Normal carpet cleaning may be inappropriate, so disclose the incident before booking.